Reservations Administrator - Travel (UK, Temporary position - 3 months) 

£24,570 

Glasgow office-based

Do you love adventure travel & have an appreciation for the great outdoors? If so, this role could be a fantastic way to fulfill your passion and start your career in active, adventure travel!

This position will be a three months temporary contract and is fully office-based within the office's opening hours. Reporting to Sarah Smith, Operations Manager, this role supports the Operations team & helps deliver smooth, memorable experiences for our customers.

About Macs Adventure

We’re an adventure tour operator on a mission to be the leading global brand in self-guided, active travel.

Welcoming over 30,000 customers on over 600 walking and cycling trips to destinations around the world, we employ over 180 people across the UK, US and Germany who share our purpose to lead, advocate & enable self-guided, active travel as a positive force for people and planet.

In November 2024, we proudly achieved B Corp certification, marking a significant milestone in our journey toward sustainable, values-driven growth.

Our Culture

We’re an adventurous business with an ambitious vision. Our aim is to double the size of the business by 2027. 

Our culture reflects these ambitions. We’re a fast-paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs and join us on our journey. It’s not the easy route, we’re looking for people who enjoy challenges, love learning and want to make an impact and relate to our core values;

• Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem!
• Take a different path: We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I’m doing authentically Macs?
• Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing.
• Go the extra mile: We know that creating a perfect #MacsMoment involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability – it’s yours, not someone else’s, problem. We step up and help our team mates when they need us.

What you’ll do;

• Ensure all customers receive their necessary documentation and materials prior to their adventure
• Ensure customer special requests are fulfilled, such as fully printed materials, additional packs etc.
• Make appropriate decisions on best time and place for mail to be sent, ie last minute bookings may need to be sent directly to an accommodation
• Keep the costs to a minimum where possible by ensuring accuracy with postage costs and turnaround of packs to avoid courier
• Work with 3rd party couriers where necessary to ensure documentation reaches customer in relevant timeframe
• Manage and maintain stock levels to ensure supply meets demand
• Ensure all invoices are checked and passed to relevant department for payments
• Negotiate discounts for bulk buys or repeat orders where possible
• Support the operations team with back-office data management and loading
• Support the operations team with any other administrative tasks, such as loading rates in our back office system, the onboarding of new suppliers and booking reports for suppliers

What you’ll bring;

• Passionate about travel and knowledgeable on the destinations we offer
• A strong team player, you understand the importance of collaboration and support your colleagues and the company in achieving shared goals
• Communicates in a tactful, polite, and friendly manner internally and externally
• Able to work under pressure, motivated to achieve targets and demonstrate a positive attitude
• Learning orientated
• Resilient and flexible
• A hands on individual willing to go the extra mile for customers, colleagues and the business
• You have a flexible and can do attitude. You’re helping out in several parts of the department if necessary

You could belong here;

To deliver adventures for more than 30,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

What we’ll offer

As well as your salary;

• ONBOARDING: you will receive a comprehensive induction programme, as well as a warm welcome to Macs! 
• ANNUAL LEAVE: 25 days annual leave plus 8 bank holidays. 
•  BIRTHDAY BOOSTER: An extra day off on your birthday! 
• PENSION: We offer a contributory pension scheme. 
• FLEXIBLE WORKING: We offer a flexible work culture. 
• GETTING TOGETHER: Regular team, management and leadership meetings and retreats. 
• CULTURE: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business. 
• L&D: We support your self-guided learning journey to make the most of your strengths.