Head of Sales, Germany

Based in Saarbrücken

Are you an ambitious and experienced direct-to-consumer Sales Leader, with a passion for adventure and the desire to make a big difference? If so, we’d love to hear from you. This is a fantastic opportunity to join a fast-growing, international business that is changing the way people travel.

Reporting to Graham Horner, Chief Growth Officer, and part of our Global Sales Leadership team, you will drive sales growth in our DACH markets and deliver exceptional service to our German-speaking customers. You will be based full-time in our office in Saarbrücken and will, as a senior manager in our German business, play a key role in modelling Macs’ culture and valued behaviours to the entire Germany team.

*Note: please submit your application in English. 

About AbenteuerWege

AbenteuerWege is proudly part of Macs Adventure, an adventure tour operator on a mission to be the leading global brand in self-guided, active travel. Welcoming over 30,000 customers on over 600 walking and cycling trips to destinations around the world, we employ over 180 people across the UK, US and Germany who share our purpose to lead, advocate & enable self-guided, active travel as a positive force for people and planet.

Our Culture

We’re an adventurous business with an ambitious vision. Our aim is to double the size of the business by 2027. We want to do this the right way and have set ourselves another important goal of achieving BCorp status within the next year.

Our culture reflects these ambitions. We’re a fast-paced organisation and we like to have fun along the way. We’re looking for people who can grow with Macs and join us on our journey. It’s not the easy route, we’re looking for people who enjoy challenges, love learning and want to make an impact and relate to our core values;

• Love the journey: A Macs trip is all about the journey, not the destination. We are all believers in Macs’ unique brand of self-guided, active travel and shout about it. As more travellers convert to the Macs Way, we accept our business will grow and change. We welcome new connections, and embrace to new opportunities. Carpe diem!
• Take a different path: We’re not different for different’s sake; but we won’t succeed if we’re just the same as everyone else. We devise creative solutions to problems, find new ways of doing things, and trust colleagues who are doing so too. We are brave and feel empowered to take the initiative. We ask ourselves: is what I’m doing authentically Macs?
• Tread thoughtfully: We are considerate, empathetic and try to put ourselves in our customers’, suppliers’ and each other’s shoes. We support local, and find ways of having less negative impact on the planet. We find ways of having positive impact on people and communities. We are fair, and we do the right thing.
• Go the extra mile: We know that creating a perfect #MacsMoment involves going that bit further. We imagine the best feedback we can get and set out to earn it. We take ownership and accountability – it’s yours, not someone else’s, problem. We step up and help our team mates when they need us.

What you’ll do;

Based in our office in Saarbrücken, you’ll lead our team of Sales and Customer Experience specialists servicing customers in our DACH markets. You will inspire, coach, reward and develop your people, enabling them to do the best work of their lives and achieve our ambitious growth goals. As part of the Global Sales Leadership team, you will also innovate and collaborate to improve processes, drive efficiency and create exceptional customer experiences.

Specifically, you will:

• Lead the team that will drive annual double-digit sales growth in our DACH market through converting (and generating) customer enquiries
• Deliver five-star experiences for our DACH customers (reflected in customer reviews and feedback)
• Implement initiatives that improve and incentivise repeat booking
• Identify process and technology changes that enhance productivity
• Hire and onboard A-players; set goals and evaluate performance
• Model Macs’ valued behaviours and be responsible for team engagement in our mission and journey
• Represent the DACH customer and Sales organisation internally with Macs Adventure, working collaboratively with the Germany and global management team to meet business goals

What you’ll bring;

• A passion for sales, delivered direct to consumer (DTC), online and over the phone
• Experience of sales in consumer, service-based, DTC industries, ideally travel, hospitality or retail
• People management experience in a Sales environment
• Proven customer service skills
• A desire to work in an agile, high growth environment
• Fluency in English and excellent communication skills

The knowledge and skills we’ve listed represent “the perfect candidate.” No one’s perfect and we know the ‘confidence gap’ can stop brilliant people applying. If you love the sound of this opportunity please apply, we’d love to hear from you.

You could belong here;

To deliver adventures for more than 30,000 customers we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

What we’ll offer

As well as your salary;

• ANNUAL LEAVE: 28 days plus bank holidays.
• BONUS: Performance-related bonus.
• BIRTHDAY BOOSTER: An extra day off on your birthday!
• FAM TRIP: Opportunity to experience one of our trips for yourself.
• WORKATION OPTION: Work from abroad for up to 30 days per year.
• EMPLOYMENT CONTRACT: Permanent employment contract and full compensation for overtime.
• PUBLIC HOLIDAYS: Saarland public holidays apply to you, regardless of where you live – the second most in Germany.
• DISCOUNTS: You are eligible for great discounts on Macs Adventure trips.
• BUSINESS BIKE: After 6 months, choose your favourite bike directly from a specialist dealer.
• GETTING TOGETHER: Regular team, management and leadership meetings and retreats.
• CULTURE: An innovative, fast growth, international and solution focused culture, where we work hard to embed our values across the business.
• L&D: We support your self-guided learning journey to make the most of your strengths.
• TRAVEL: Occasional international travel may be required.

• IMPACT: The opportunity to make a difference in people’s lives and the planet.